Welcome to Mechanics Direct in Lowell, Massachusetts! We’re your trusted source for auto repair and service in our area and there’s a reason for that. Our exceptional team of mechanics fix everything from today’s high-tech automobile to yesterday’s more mechanical vehicles.
At Mechanics Direct we’re different from other auto repair and service shops in that we provide direct lines of communication. This communication between vehicle owners and our mechanics ensures there are never any surprises.
Our owner, Mitchell Smith, has always loved anything fast. At 16, his grandfather gave him an old car that desperately needed work – when you opened the trunk you could see the ground! Knowing nothing about auto repair, Mitchell enrolled in his high school shop class to repair the old ’72 Oldsmobile Cutlass.
He discovered his love for automobiles and went on to ITT Technical Institute where he received his Automotive Mechanic Degree. He also developed an interest in high-performance vehicles and has earned many trophies since then!
Through working at dealerships, Mitchell learned to fix cars, but he also gained something more valuable – he realized that the status quo for service and repairs was inefficient and often resulted in a negative experience for everyone involved. The technicians who worked on the vehicles never communicated directly with the owners, resulting in subpar results and dissatisfaction.
To him, this was an obvious disconnect because who knows better about their vehicles than its owners? And who knows auto repair better than highly skilled auto mechanics? Mitchell believed a better experience could be had by all through direct connection between the mechanic servicing the car and the owner, accomplished by both driving together to identify any concerns.
That was 1996 and today this concept is still the backbone of Mechanics Direct. Direct communication between vehicle owners and our mechanics reduces frustration and expedites solutions, creating what we are known for – a superior car care experience!
At Mechanics Direct we believe in the "Extraordinary" by providing an extraordinary customer service experience to our customers. We’ve built our reputation with quality methods including:
As a family-owned-and-operated auto repair shop, we make it our business to build long-term relationships built on honesty, integrity, and trust. Call Mechanics Direct if you have questions about auto repair and service or schedule an appointment online. Our team of qualified and professional auto mechanics looks forward to taking care of you, your vehicle and all your auto repair needs. We think you’ll appreciate our straightforward, direct approach to auto repair. We’re located at 1375 Middlesex St. in Lowell, MA 01851.
As a family-owned-and-operated shop, we make it our business to form long-term relationships built on honesty, integrity, and trust.
Located in Lowell, we also help drivers from surrounding areas including:
Call or visit Mechanics Direct today with any questions and to schedule your appointment. Our team of friendly and knowledgeable mechanics looks forward to taking care of you and your vehicle.